Returns
RETURN POLICY
We want you to be 100% happy with your new Havaianas!
If, for any reason you're not happy with your online order or have ordered the wrong product and wish to return it, we're happy to offer a refund or exchange within 14 days of purchase, provided that:
- The item has not been worn.
- Returning with 14 days.
- The product is returned in its original packaging with tags attached.
- Our Return/Exchange Portal has been filled out https://360.postco.co/havaianasnewzealand
Please address any returns to:
Havaianas Returns
28 Paramount Drive, Henderson
Auckland 0610, New Zealand
09 822 5120
[email protected]
Don't forget, return mail costs are the responsibility of the customer.
We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse. Once we have received your return, we will process it as quickly as possible and contact you with your credit or exchange.
EXCLUSIONS APPLY
Please note SALE stock can be exchanged or returned for a credit only.
FINAL SALE items cannot be refunded or exchanged.
RETURN PROCESS
For all return/exchange requests, please follow our returns portal https://360.postco.co/havaianasnewzealand within 14 days of receiving your order. All return costs are the responsibility of the customer. For all exchanges we will happily deliver the new item to you at our cost provided we have received your returned order.
Returns will be processed within 1-2 business days of us receiving.
Please address any returns to:
Havaianas Returns
28 Paramount Drive, Henderson
Auckland 0610, New Zealand
09 822 5120
[email protected]
IMPORTANT TO NOTE
We only accept returns for products purchased online at havaianasstore.co.nz
If you have purchased your Havaianas from one of our Authorised Retailers in NZ, please return to the place of purchase with your original receipt so that an exchange or refund can be organised. Keep in mind that each store will have their own return policies, and these may differ from our policy!
OUR WARRANTY
We stand by the quality of our products and offer 6 month replacement warranty against manufacturer defects on all Havaianas products purchased from our store, with the exception of the Flash Urban style (0090), we offer a 3 month warranty.
Please note that fair wear and tear is not covered under our warranty. Fair wear and tear is damage that naturally and inevitably occurs to products as a result of normal wear and/or ageing.
Buyer Beware - We cannot guarantee the authenticity of products purchased outside of our approved Havaianas authorised dealers throughout New Zealand. These are not covered under warranty.
FAULTY ITEMS
If you believe a product is faulty, please contact our Customer Service team for our return instructions [email protected]. Faulty items will be assessed on a case-by-case basis. Please note we require any faulty items back first to assess thoroughly in house before we can provide a solution. If your item is found to be faulty, we will send you a replacement item free of charge.
If a product does not meet an acceptable quality, is not fit for purpose or is incorrect then we will work with you to provide a solution.
Your return will be assessed based on fair and proper use. Fair and proper use is defined as: “the product was used for the purpose it was designed for which is "light casual beach wear”. If the product was damaged due to external forces or due to improper use such as action activities or excessive wear and tear.
Summer Supply Ltd reserves the right to reject returns that we reasonably believe to be worn or damaged through improper use. If this is the case no refund or credit will be issued and the items will be returned to the customer at the customer's expense.